Author: PwC's Indigenous Consulting and the Centre for Inclusive Design
PwC's Indigenous Consulting and the Centre for Inclusive Design conducted an accessibility analysis of the consumer experience (CX) standards and related artefacts.
This work seeks to maintain alignment with current and emerging standards and obligations related to accessibility, such as the Web Content Accessibility Guidelines (WCAG).
Recommendations
This report has 7 recommendations for the Data Standards Chair:
- consider extensively incorporating WCAG into the data standards to address legislative obligations for accessibility
- diverge from the GOLD Design System current which is not fit-for-purpose
- commission a scoping study into the development of usability and inclusivity frameworks to address legislative obligations
- join the World Wide Web Consortium to support the future direction of these standards
- DSB to maintain an accessibility, usability and inclusion capability to support appropriate data standards development
- refine the existing CX accessibility standards to simplify and strengthen them
- review, prioritise and address issues of transparency, clarity and understanding and visibility in the consent flow.