News and announcements

App/Browser-to-App Research Report (Q4 2022, R2)

This report contains findings and recommendations from the second round of CX research conducted as part of the Authentication Uplift project. Round 2 research focussed on ‘App/Browser-to-App with Biometric’ and ran in November of 2022.
  • CDR

Accessibility improvement plan for the Data Standards Chair

PwC's Indigenous Consulting and the Centre for Inclusive Design gave findings of their accessibility review of the consumer experience standards and the consumer data right consent model.

  • CDR

One Time Password Research Report (Q3 2022, R1)

This report contains findings and recommendations based on Round 1 of CX research that was conducted on the ‘Redirect with One Time Password’ (OTP) in September of 2022 as part of the Authentication Uplift project.

  • CDR

Accessibility obligations and conventions framework for the Data Standards Chair

PwC's Indigenous Consulting and the Centre for Inclusive Design conducted an accessibility analysis of the consumer experience standards and related artefacts.

  • CDR

CPRC Report 4: My Data, my choices - Consumer consent and the CDR

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
  • CDR

Disclosure Consent Research Report (Q4 2021, R-1-2)

This report contains findings and recommendations based on two rounds of qualitative CX research conducted in November 2021.

  • CDR

CPRC Report 3: Vulnerability, capability, opportunity

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.

  • CDR

CPRC Report 2: Joint accounts & the CDR

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.

  • CDR

Phase 3 CX Research Reports (2020, R1-6)

A series of CX reports focusing on key Phase 3 issues, including Energy, joint account and amending consents.

  • CDR

CPRC Report 1: Stepping towards trust

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
  • CDR

Consumer Control Presentation

Concepts and scenarios related to consumer control presented at the CX workshop in October 2019.

  • CDR

Phase 2 CX Research Reports (2019)

A series of CX reports focusing on focusing on various aspects the Consent Model.

  • CDR