News and announcements

Patterns in the dark – deceptive practices in online interactions

The University of South Australia was engaged to analyse and report on deceptive patterns and how the consumer data right may be vulnerable to them.

  • CDR

Decoupled Research Report (Q2 2023, R3)

This report contains findings and recommendations from the third round of CX (Consumer Experience) research conducted as part of the Authentication Uplift project. Round 3 research focussed on Decoupled Authentication and ran in March of 2023
  • CDR
  • Consumer Experience

Consent Review Research Report (Q3 2022, R1-3)

This report contains findings and recommendations based on three rounds of qualitative and quantitative Consumer Experience (CX) research, conducted from September to November 2022.

  • CDR
  • Consumer Experience

App/Browser-to-App Research Report (Q4 2022, R2)

This report contains findings and recommendations from the second round of CX research conducted as part of the Authentication Uplift project. Round 2 research focussed on ‘App/Browser-to-App with Biometric’ and ran in November of 2022.
  • CDR
  • Consumer Experience

Accessibility improvement plan for the Data Standards Chair

PwC's Indigenous Consulting and the Centre for Inclusive Design gave findings of their accessibility review of the consumer experience standards and the consumer data right consent model.

  • CDR
  • Consumer Experience

One Time Password Research Report (Q3 2022, R1)

This report contains findings and recommendations based on Round 1 of CX research that was conducted on the ‘Redirect with One Time Password’ (OTP) in September of 2022 as part of the Authentication Uplift project.

  • CDR
  • Consumer Experience

Accessibility obligations and conventions framework for the Data Standards Chair

PwC's Indigenous Consulting and the Centre for Inclusive Design conducted an accessibility analysis of the consumer experience standards and related artefacts.

  • CDR
  • Consumer Experience

CPRC Report 4: My Data, my choices - Consumer consent and the CDR

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
  • CDR
  • Consumer Experience

Disclosure Consent Research Report (Q4 2021, R-1-2)

This report contains findings and recommendations based on two rounds of qualitative CX research conducted in November 2021.

  • CDR
  • Consumer Experience

CPRC Report 3: Vulnerability, capability, opportunity

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.

  • CDR
  • Consumer Experience

CPRC Report 2: Joint accounts & the CDR

The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.

  • CDR
  • Consumer Experience

Phase 3 CX Research Reports (2020, R1-6)

A series of CX reports focusing on key Phase 3 issues, including Energy, joint account and amending consents.

  • CDR
  • Consumer Experience