News and announcements
CPRC Report 2: Joint accounts & the CDR
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
Phase 3 CX Research Reports (2020, R1-6)
A series of CX reports focusing on key Phase 3 issues, including Energy, joint account and amending consents.
CPRC Report 1: Stepping towards trust
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
Consumer Control Presentation
Concepts and scenarios related to consumer control presented at the CX workshop in October 2019.
Phase 2 CX Research Reports (2019)
A series of CX reports focusing on focusing on various aspects the Consent Model.
Consumer Data Standards - Security Profile
Fortian conducted an independent security review of the Consumer Data Standard with a focus on the Information Security Profile, which are the technical standards underpinning the Consumer Data Right.
Phase 1 CX Research Reports (2019)
In February 2019, the Consumer Experience team put together a release package for public sharing and community feedback.
Galexia Review: Consumer Data Standards - Security Profile
This report provided an overview of the development of the Consumer Data Standards Security Profile as at 19 December 2018.
Defining the UX of Consent
On 30 October 2018 (Sydney) and 1 November 2018 (Melbourne), the Consumer Experience work stream invited UX and consumer research practitioners to participate in the development of consumer research, written advice, user journeys and wireframes that form the deliverables for the CDR Consumer Experience work stream.