News and announcements
Consent Review Research Report (Q3 2022, R1-3)
This report contains findings and recommendations based on three rounds of qualitative and quantitative Consumer Experience (CX) research, conducted from September to November 2022.
App/Browser-to-App Research Report (Q4 2022, R2)
This report contains findings and recommendations from the second round of CX research conducted as part of the Authentication Uplift project. Round 2 research focussed on ‘App/Browser-to-App with Biometric’ and ran in November of 2022.
Accessibility improvement plan for the Data Standards Chair
PwC's Indigenous Consulting and the Centre for Inclusive Design gave findings of their accessibility review of the consumer experience standards and the consumer data right consent model.
One Time Password Research Report (Q3 2022, R1)
This report contains findings and recommendations based on Round 1 of CX research that was conducted on the ‘Redirect with One Time Password’ (OTP) in September of 2022 as part of the Authentication Uplift project.
Accessibility obligations and conventions framework for the Data Standards Chair
PwC's Indigenous Consulting and the Centre for Inclusive Design conducted an accessibility analysis of the consumer experience standards and related artefacts.
CPRC Report 4: My Data, my choices - Consumer consent and the CDR
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
Disclosure Consent Research Report (Q4 2021, R-1-2)
This report contains findings and recommendations based on two rounds of qualitative CX research conducted in November 2021.
CPRC Report 3: Vulnerability, capability, opportunity
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
CPRC Report 2: Joint accounts & the CDR
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
Phase 3 CX Research Reports (2020, R1-6)
A series of CX reports focusing on key Phase 3 issues, including Energy, joint account and amending consents.
CPRC Report 1: Stepping towards trust
The Consumer Policy Research Centre (CPRC) conducted a series of consumer research reports on how the Consumer Data Right will change the experience of Australian consumers transacting in the data economy.
Consumer Control Presentation
Concepts and scenarios related to consumer control presented at the CX workshop in October 2019.